Terms and Conditions
Effective Date: June 10, 2025
Welcome to Westerly Plumbing Co. By accessing our website (www.westerlyplumbingco.com.au) or engaging our products and services, you agree to the following terms and conditions. Please read them carefully.
1. General
Business Name: Westerly Plumbing Co PTY LTD
ABN: 22668432595
Contact: 0488603025
These terms govern the sale, installation, and servicing of products offered by Westerly Plumbing Co, including but not limited to the Tank Level Pro and iStore 180L systems.
2. Products and Services
2.1 Tank Level Pro
Description: A Bluetooth-enabled water tank monitoring system providing real-time data via a mobile app.
Installation: Supplied and installed by Westerly Plumbing Co.
Warranty: [Insert warranty details, e.g., 12 months manufacturer warranty.]
2.2 iStore 180L Heat Pump
Description: An energy-efficient hot water system utilizing air-to-energy technology.
Installation: Supplied and installed by Westerly Plumbing Co.
Warranty: 5-year warranty covering the cylinder, refrigeration, and electrical components.
3. Pricing and Payments
Quotes: All quotes are valid for 30 days unless stated otherwise.
Payment Terms: Full payment is required upon completion of installation unless prior arrangements have been made.
Additional Charges: Any unforeseen work or variations will be communicated and may incur additional costs.
4. Rebates and Incentives
4.1 Small-scale Technology Certificates (STCs)
Eligibility: Customers may be eligible for STCs when installing energy-efficient systems like the iStore 180L.
Assignment: By proceeding with the installation, customers agree to assign the STCs to Westerly Plumbing Co or its nominated agent, which will be reflected as a discount in the invoice.
4.2 State-Based Rebates
Availability: Additional rebates may be available depending on the customer’s location and the specific product installed.
Responsibility: Westerly Plumbing Co will assist in the application process but is not responsible for the approval or payment of these rebates.
Note: Rebate amounts and eligibility criteria are subject to change based on government policies.
5. Installation Terms
Access: Customers must ensure clear access to the installation site.
Compliance: All installations will comply with relevant Australian standards and regulations.
Delays: Westerly Plumbing Co is not liable for delays caused by factors beyond our control, including but not limited to weather conditions or supply chain disruptions.
6. Warranty and Liability
Manufacturer Warranties: All products come with manufacturer warranties as specified by the supplier (e.g. Tank Level Pro, iStore 180L).
Workmanship Warranty: Westerly Plumbing Co provides a 6-year warranty on plumbing workmanship, in accordance with Australian industry regulations and licensing standards.
Exclusions: This warranty does not cover:
Misuse or negligence
Damage caused by third-party alterations
Normal wear and tear
Issues arising from external factors (e.g. water quality, environmental damage)
Claims Process: To make a warranty claim, please contact us with proof of purchase, installation details, and a description of the issue.
7. Returns and Refunds
Faulty Products: If a product is found to be faulty, please contact us within 14 days for assessment and resolution.
Change of Mind: Returns due to change of mind are not accepted.
Process: Refer to our Returns & Refunds Policy for detailed information.
8. Privacy Policy
We are committed to protecting your privacy. Personal information collected during the course of business will be handled in accordance with our Privacy Policy, available on our website.
9. Governing Law
These terms and conditions are governed by the laws of Western Australia. Any disputes arising shall be subject to the jurisdiction of the courts of Western Australia.
10. Amendments
Westerly Plumbing Co reserves the right to amend these terms and conditions at any time. Changes will be effective upon posting on our website.
For any questions or concerns regarding these terms, please contact us at:
Email: kyle@westerlyplumbingco.com.au
Phone: 0488603025