Returns & Refunds Policy
At Westerly Plumbing Co, we are committed to providing high-quality products and services. We understand that occasionally, issues may arise, and we aim to resolve them promptly and fairly.
1. Eligibility for Returns and Refunds
You are entitled to a return, refund, or replacement if:
Product Fault: The item is faulty, damaged, or not as described.
Service Issue: A service provided is not performed with due care and skill or does not achieve the intended purpose.
Consumer Guarantees: The product or service fails to meet the consumer guarantees under the Australian Consumer Law.
Please note: Change of mind returns are not accepted.
2. Timeframe for Returns
Products: Notify us within 14 days of purchase if you identify a fault.
Services: Report any issues within 14 days of service completion.
3. Process for Returns and Refunds
To initiate a return or refund:
Contact Us: Reach out via email at kyle@westerlyplumbingco.com.au or call 0488 603 025.
Provide Details: Include your proof of purchase and a detailed description of the issue.
Assessment: We will assess the claim and, if valid, offer a remedy which may include repair, replacement, or refund.
4. Installation Services
For products installed by Westerly Plumbing Co:
If a product is found to be faulty, we will cover the cost of removal and reinstallation.
If the issue is due to incorrect installation, we will rectify it at no additional charge
5. Shipping Costs
Faulty Products: We will cover return shipping costs for faulty items.
Other Returns: If a return is accepted for reasons other than fault, return shipping costs are the responsibility of the customer.
6. Refund Method
Refunds will be processed using the original payment method unless otherwise agreed upon.
7. Contact Information
For any return or refund inquiries:
Phone: 0488 603 025